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Digital systems

Digital systems built around your business.

From customer portals and booking systems to quoting tools, automation, integrations and ongoing technical support, we can help with the parts of your digital setup that do not fit neatly into a standard website.

Connected digital workflow for a fictional UK electrical contractor, from enquiry and quote approval through live job management, documents and completion

When your setup stops working.

We can simplify disconnected processes, replace repetitive manual work, connect systems that currently operate separately and take responsibility for technical problems that otherwise get passed between suppliers.

We can also help when something already exists but needs fixing, improving, extending or maintaining.

Make the digital side work better.

We can focus on what needs to become easier, faster or more reliable for the business and its customers.

01

Simplify processes

We can bring disconnected steps, systems and information into a clearer workflow.

02

Reduce manual work

We can automate repetitive tasks, notifications and routine administration.

03

Improve customer access

We can create portals, booking systems, account areas and other useful customer facing functionality.

04

Connect existing systems

We can integrate websites, databases, payments, CRM platforms and other services.

One example

Bring the whole process together.

For a service business, we could connect customer enquiries, quote approval, booking, job information, documents, site photographs and completion into one joined up process.

We can design the system around the way the business already needs to work rather than forcing the business into software that was built for somebody else.

Customer quotation approval screen connected to an internal business system for a fictional UK service company

What we can handle for you.

We can create new systems, connect existing services and take responsibility for technical issues that need somebody to properly investigate them.

01

Customer portals

We can create secure areas where customers can access information, documents, updates and services.

02

Booking systems

We can build booking and scheduling around your actual services, availability and working process.

03

Quoting systems

We can create structured enquiry, pricing, quote and approval workflows.

04

Business systems

We can build internal tools for managing jobs, customers, information, documents and day to day processes.

05

Automation

We can connect repetitive steps and trigger actions automatically where manual work is unnecessary.

06

Integrations

We can connect websites, databases, APIs, data feeds, payment systems, CRM platforms and other third party services.

07

Technical support

We can investigate and resolve website, hosting, domain, email, integration and other technical issues.

08

Existing systems

We can take over, improve or extend digital systems that are already in use rather than always starting again.

Have an idea? We can build it.

If you have an idea for something that could make your business easier to run, improve the customer experience or create a useful new service, we can help turn it into something real.

You do not need to know how it should be built or what technology it needs. Tell us what you want it to do and we can work out the best way to make it happen.

That could be a simple internal tool, a customer feature, a specialist online service, a new workflow or something completely bespoke.

Technical support, covered.

We can help with existing websites, domains, hosting, business email, forms, databases, APIs, data feeds, integrations, DNS, third party services and technical problems that need somebody to take ownership of them.

We can investigate what is happening, work out what needs changing and either resolve it directly or coordinate the right solution.

From problem to working solution.

We can handle the thinking, design, build, connections and ongoing support rather than leaving you to coordinate separate technical suppliers.

01

Understand

We can look at what you are trying to achieve, what you use now and where the problems are.

02

Plan

We can work out the simplest sensible solution and what needs to connect.

03

Design

We can design the workflow and interface around the people who will actually use it.

04

Build

We can create the functionality and supporting system.

05

Connect

We can integrate the services and information it needs.

06

Support

We can continue maintaining, improving and troubleshooting it after launch.

Visual progression from a real world service process through workflow and interface design to finished desktop and mobile digital systems

Built into your website or beyond.

We can add specialist functionality directly to a website, create a separate customer or staff system, or connect the two together.

If the requirement is simpler, we can also recommend an existing service and help configure it properly rather than building something unnecessarily.

Explore websites →

One place for technical problems.

We can help across websites, systems, domains, hosting, APIs, data feeds, integrations and the other digital services a business accumulates over time.

You do not necessarily need to work out which supplier is responsible before contacting us. Tell us what is happening or what you are trying to achieve and we can investigate it from there.

Start with the problem.

Tell us what you are trying to make easier, what you use now and where the process currently breaks down.

We can work out whether a custom system, an integration, technical support or a simpler existing service is the right answer.

Need something built, connected, fixed or looked after?

Tell us what you are trying to achieve or what is currently causing the problem. We can work out the next step from there.