Terms of business

Last updated: 8 October 2026

These terms apply to work provided by Premium Creative, operated by Nick Hodson as a sole trader. They are intended primarily for customers buying services for business purposes.

Our address is 353 Lower Addiscombe Road, Croydon, Surrey, CR0 6RG. You can contact us at info@premiumcreative.co.uk or 020 8656 1998.

1. How an agreement is formed

A quotation, proposal, estimate, project brief or written confirmation may set out the specific work, price, timing and any project specific conditions.

A contract is formed when you accept our quotation or proposal, instruct us in writing to proceed, pay any requested deposit or otherwise clearly authorise us to begin work.

If a project specific document conflicts with these terms, the project specific document takes priority for that point.

2. Scope of work

We provide services including branding, brand identity, website design and development, and custom digital systems, tools and integrations.

The agreed scope is the work described in the quotation, proposal or written project confirmation. Anything outside that scope may be quoted separately.

We will use reasonable care and skill when providing the agreed services.

3. Prices and payment

Prices are as stated in the relevant quotation, proposal or invoice. VAT will be added where applicable.

Any deposit, staged payment, balance payment or recurring charge will be shown in the project documents or invoice. Payment is due within the period stated there.

We may pause work, withhold final files, withhold launch or suspend an ongoing service where an undisputed payment is overdue.

You remain responsible for charges already incurred and work already completed if a project is paused or cancelled.

4. Your responsibilities

You agree to provide the information, approvals, access and materials reasonably needed to complete the work. This may include copy, photographs, brand assets, account access, domain access, technical information and feedback.

You are responsible for checking that information you supply is accurate and that you have permission to use any material you provide to us.

Delays in receiving information, access or approval may affect the project timetable.

5. Timings

Any delivery date is an estimate unless we expressly agree in writing that a date is fixed.

Timings depend on the agreed scope, timely client feedback, availability of required information and third party services. We are not responsible for delay caused by matters outside our reasonable control.

6. Changes and additional work

Reasonable revisions within the agreed scope will be handled in line with the quotation or project plan.

A request that changes the agreed direction, adds new deliverables, adds new functionality, changes approved work or materially increases the work required may be treated as additional work.

Where practical, we will explain any additional cost before carrying out material work outside the agreed scope.

7. Approvals

We may ask you to approve designs, artwork, copy, website stages, functionality or other deliverables.

You are responsible for checking names, spelling, contact details, prices, factual claims and other business information before approval.

Once an item has been approved, later changes may be chargeable if they require additional work.

8. Branding and design work

Concept work is exploratory and may include ideas that are not selected for final use. Only the final approved deliverables included in the agreed scope form part of the completed work.

Unless specifically agreed otherwise, unused concepts, working files, methods, presentation routes and development material remain the property of Premium Creative.

Where a project includes brand guidelines or final production artwork, the formats supplied will be those stated in the agreed scope.

9. Website work

Website projects are designed and built for the agreed requirements and for current supported browsers and devices at the time of development.

Websites depend on hosting platforms, browsers, devices, domain systems, third party services and software that can change independently of us. We cannot guarantee that a website will continue to behave identically after future changes outside our control.

Unless ongoing support is included in the agreed service, later updates, repairs, migrations, compatibility work, security work or new functionality may be quoted separately.

10. Digital systems and integrations

Custom tools, portals, integrations and automations may rely on third party APIs, platforms, accounts, data or services.

We will build around the agreed environment, but we cannot guarantee the continued availability, behaviour or pricing of a third party service.

If an external provider changes or removes a service, additional work needed to adapt the system is outside the original scope unless specifically agreed otherwise.

11. Domains, hosting and third party services

Where possible, important client accounts such as domains should be owned or controlled by the client unless a different arrangement is agreed.

Third party costs such as hosting, domain renewals, software licences, stock assets, fonts, plugins, API charges and platform subscriptions are not included unless clearly stated.

Third party services are also subject to the provider's own terms, availability and pricing.

12. Search visibility and commercial results

We may design websites with sound technical and content foundations, but we do not guarantee any particular search position, traffic level, enquiry volume, sales result or commercial outcome.

Search engines, advertising platforms, social platforms and other external systems make their own decisions and may change their algorithms and policies without notice.

13. Intellectual property

You retain ownership of material you supply to us.

Once all amounts due for the relevant work have been paid, you may use the final approved deliverables created specifically for your business for the purposes for which they were supplied.

Unless an assignment is expressly agreed in writing, Premium Creative retains ownership of its pre existing materials, reusable code, frameworks, systems, methods, templates, components, know how and other material not created exclusively for the project.

Third party software, photographs, fonts, plugins, stock assets and other licensed material remain subject to their own licence terms and cannot be transferred beyond those rights.

If we expressly agree to assign copyright in specific final artwork or other deliverables, that assignment will be recorded in writing.

14. Client supplied material

You confirm that material you provide to us can lawfully be used for the project and does not knowingly infringe another person's intellectual property, privacy or other rights.

We are not responsible for claims arising from client supplied material where we had no reasonable basis to know that its use was unlawful.

15. Portfolio and publicity

Unless confidentiality has been agreed, we may identify you as a client and show completed work that is already public in our portfolio, case studies, proposals, social channels or other promotional material.

We will not deliberately disclose confidential commercial information simply for promotional purposes.

16. Confidential information

Each party should take reasonable care of confidential information received from the other and use it only for the project or another agreed purpose.

This does not apply to information that is already public through no breach of confidence, was already lawfully known, is independently developed, or must be disclosed by law.

17. Data protection

Each party is responsible for complying with data protection law that applies to its own activities.

Our handling of personal information is explained in our Privacy notice. If a project requires Premium Creative to process personal information on your behalf in a way that needs additional contractual terms, those terms can be agreed separately.

18. Suspension and termination

Either party may end a project by written notice where the other commits a serious breach and, where the breach can be corrected, does not correct it within a reasonable period after being asked to do so.

You may ask us to stop a project at any time. You will remain responsible for work completed, committed third party costs and any other amount properly due up to the point work stops.

If work has been reserved specifically for the project or substantial work has already been completed, an advance payment may not be fully refundable. Any deduction will reflect actual work, commitments and losses rather than operate as a penalty.

19. Problems with the work

If you believe something we have supplied does not match the agreed scope, tell us as soon as reasonably possible and give us a fair opportunity to investigate and, where appropriate, correct it.

This does not affect any legal rights that cannot be excluded.

20. Liability

Nothing in these terms excludes or limits liability where the law does not allow it to be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that, Premium Creative is not responsible for indirect or consequential loss, loss caused by inaccurate client supplied information, or loss caused by third party services, outages, account restrictions or changes outside our reasonable control.

For business customers, our total liability arising from a project will not normally exceed the total fees paid or payable to Premium Creative for the specific project giving rise to the claim, except where applying that limit would be unlawful or unreasonable.

21. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control, including major service outages, internet failures, cyber incidents affecting third parties, industrial action, serious illness, natural events or government action.

22. Consumers

These terms are intended mainly for customers acting for business purposes. If you are acting wholly or mainly outside your trade, business, craft or profession, you may have additional consumer rights.

Nothing in these terms removes rights that the law says cannot be excluded. Where mandatory cancellation or other consumer rights apply, they take priority over any inconsistent wording in these terms.

23. Changes to these terms

The terms that apply to a project are normally those in force when the project is agreed, together with any specific terms in the accepted quotation or proposal.

We may update the website version of these terms for future work. Changes do not automatically rewrite an existing project agreement unless both parties agree.

24. Governing law

These terms and any dispute arising from them are governed by the law of England and Wales.

For business customers, the courts of England and Wales will have jurisdiction. Consumer customers may have additional rights relating to where proceedings can be brought.

25. Contact

Questions about these terms can be sent to info@premiumcreative.co.uk or by post to Premium Creative, 353 Lower Addiscombe Road, Croydon, Surrey, CR0 6RG.